Comcast Doesn’t Care Whether You Can Watch Olympic Soccer Or Not
You know what really ticks me off? When companies get good publicity by saying they’re going to offer something, and then they don’t offer it.
I’m not saying that’s definitely the case with the NBC Olympic Soccer Channel, but it’s looking more and more likely with each day that goes by, especially when it comes to my own cable company, Comcast.
Remember a few weeks back, when I said NBC had said that Comcast customers would have access to the new NBC Olympic Soccer Channel?
Not so fast.
I’ve heard from people from coast to coast who have contacted their Comcast cable reps. Without exception, the Comcast folks have known absolutely nothing about the NBC Olympic Soccer Channel. I contacted my own rep in the Seattle area and he was similarly clueless. (Nice guy, but completely uninformed.) He said he’d get back to me that day, but never did. I’ve heard similar stories from others across the US.
So I contacted the online help area of Comcast. That rep also knew nothing, but said there was a chance the channel might be available for subscribers to the sports package. (In other words, for pay. Maybe. If we’re lucky.) And he linked me to this page, which also tells us basically nothing.
Here’s the thing. Unless cable companies can charge for a service, they have absolutely no incentive to offer it, unless their current subscribers raise a big stink.
My recommendation: Raise a big stink, both at your cable company at at NBC. Be polite, but make it clear that you don’t like companies getting the positive publicity that comes from saying they’re offering a service when they’re not, in fact, offering it.
Step 1: Call your own cable company. Again, be polite (it’s not the employees’ fault!) but express your interest in the channel and concern that it’s not being offered, and that nobody seems to have any information. If you’d like to call the general Comcast customer service number, it’s 1-800-COMCAST (1-800-266-2278).
Step 2: Email your cable company. Here’s the customer service email link for Comcast: http://www.comcastsupport.com/forms/contact/RickGermano/Default.aspx
If you have contact info for your own cable company, leave it in the comments and I’ll add it to this post.
Step 3: Here’s the general customer service address for NBC: nbcsportshelp@nbcuni.com. I’m in search of an email address that goes to an actual real person — stay tuned.
Step 4: Forward this post to any other blog, website, friend, acquaintance, family member or arch enemy who might be interested in Olympic coverage. This does not just affect soccer. NBC says they’re offering four dedicated Olympics channels, including one for basketball. We’ll have a whole lot more luck getting results if we get all the basketball fans in the US involved too.
If you have any other ideas or updates on your own Soccer Channel status, leave them in the comments.
Just for fun, here’s my chat with the Comcast rep. Not that it will tell you anything.
user Laurie_ has entered room
analyst Rey.29168 has entered room
Rey.29168 (Wed Jul 30 19:13:35 PDT 2008)>Hello Laurie_, Thank you for contacting Comcast Live Chat Support. My name is Rey.29168. Please give me one moment to review your information.
Rey.29168(Wed Jul 30 19:13:39 PDT 2008)>I would be certainly happy to assist you with your concern.
Rey.29168(Wed Jul 30 19:15:26 PDT 2008)>Hi Laurie. Good evening!
Rey.29168(Wed Jul 30 19:15:28 PDT 2008)>Let me help you
Laurie_(Wed Jul 30 16:16:18 PDT 2008)>I would appreciate it. I write for a large US soccer site. None of our readers across the country have been able to get any information about whether or not Comcast will be carrying the NBC Olympic Soccer Channel.
Laurie_(Wed Jul 30 16:19:00 PDT 2008)>Here’s a link to the most recent press release. The original specifically listed Comcast as one of the carriers. http://www.soccer365.com/us_news/story_30708221502.php
Rey.29168(Wed Jul 30 19:19:23 PDT 2008)>I understand your concern, at this time, we have no update as to wether comcast will air the olympic channel through NBC, however there is a great possiblity that the olympic games will be aired on that channel, and you need to subscribe to our sports entertainment package to have that. There recent update at this time, is that Comcast.net is providing full coverage of the 2008 Beijing Summer Olympic Games through a microsite available at: http://www.comcast.net/olympics
Laurie_(Wed Jul 30 16:20:39 PDT 2008)>So contrary to what NBC has said, it’s a for pay package?
Rey.29168(Wed Jul 30 19:21:34 PDT 2008)>For further information I would suggest that you contact the local office in your area, as they have certainly the update for this, if they would be airing the olympic games in your area.
Laurie_(Wed Jul 30 16:23:04 PDT 2008)>I already have, as have our readers all across the country. Your customer service reps are, across the board, 100% uninformed on this issue. Nobody has talked to anybody who has any information whatsoever. We would appreciate having someone else to contact who might know something.
Rey.29168(Wed Jul 30 19:24:09 PDT 2008)>I will take note of that Laurie and forward this concern to the authority.
Rey.29168(Wed Jul 30 19:24:20 PDT 2008)>Thank you for bringing this up.
Rey.29168(Wed Jul 30 19:24:25 PDT 2008)>I do apologize for any inconvenience it has caused you.
Laurie_(Wed Jul 30 16:25:00 PDT 2008)>When and how will I be able to get the answers to the questions?
Rey.29168(Wed Jul 30 19:27:52 PDT 2008)>I would advise that you checkout out website, comcast.com and comcast.net from time to time, as any update will be posted in there. And also you can also email Rick at this link:
Rey.29168(Wed Jul 30 19:27:53 PDT 2008)>http://www.comcast.com/Corporate/Customers/contactus/ContactUs.html
Laurie_(Wed Jul 30 16:28:43 PDT 2008)>Thank you. You might also inform your supervisors that this conversation will be posted tomorrow at WorldCupBlog.org.
Rey.29168(Wed Jul 30 19:29:04 PDT 2008)>I understand. Thank you for that.
Rey.29168(Wed Jul 30 19:29:04 PDT 2008)>It truly is a pleasure chatting with you today By the way, at the end of this chat, please feel free to answer a Customer Satisfaction Survey just to let us know the level of service I have provided in the way I helped you on this chat. I will really appreciate your feedback.
Rey.29168(Wed Jul 30 19:29:06 PDT 2008)>I invite you to check out our latest promotional packages available in your area. Please visit http://www.comcastspecial.com for details.
Rey.29168(Wed Jul 30 19:29:10 PDT 2008)>dasy
Rey.29168(Wed Jul 30 19:29:11 PDT 2008)>I wish you an excellent and fruitful day!
Rey.29168(Wed Jul 30 19:29:12 PDT 2008)>Thank you for contacting Comcast. We appreciate your business. If you need assistance in the future, please do not hesitate to contact us through Live Chat or E-mail (available 24 hours a day, 7 days a week). Simply visit http://www.comcast.com www.comcast.com and select Need Help.
Have a wonderful day!
Rey.29168(Wed Jul 30 19:29:13 PDT 2008)>It is nice meeting you today. Goodbye.
Rey.29168(Wed Jul 30 19:29:17 PDT 2008)>Analyst has closed chat and left the room
analyst Rey.29168 has left room
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Displaying the most recent 25 comments from a total of 63 comments.
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By Johonna | August 6th, 2008 at 4:16 pm 
Well, pirate streams, here I come.
Seriously, I knew I was in trouble wen Wa State comcast dropped RAI. I looked a dish services but they are both being sued in multiple states for fraud (plus they are ugly) so I guess I will just have to wait for Verison.
sigh.
Posted from 
United States
By sansri88 | August 6th, 2008 at 7:05 pm Comcast of NJ II will see these channels added tomorrow 4am! Comcast pulls through on my system 
Posted from United States
By JD | August 7th, 2008 at 6:42 am Update from Middletown CT — I just got a call from the rep I spoke to yesterday, who told me the channel was being added tomorrow on channel HD238. Better late than never, and I’m very happy she called me back to let me know. Meanwhile, I have some other games on the local Spanish channel, though not the Brazil game. Still, I’m much happier!
Posted from United States
By Dan B | August 7th, 2008 at 3:29 pm I think this is disgusting. They can’t just say they will carry it and decide not to. I live in Seattle as well and they are clueless about it. Also, I don’t have HD service so MSNBC is the only place for me to watch matches at 2am from only US games. With world class talent on other squads i can’t even see them play!
Posted from United States
By E | August 7th, 2008 at 5:09 pm Comcast Eatontown – Olympic Soccer is available on channel 182 (HD only). Olympic Basketball in channel 183 (HD only also)
Posted from United States
By C. | August 8th, 2008 at 6:23 am Comcast in my area of Massachusetts is carrying it on HI DEF channel 865 (OSOCC is the channel abbreviation), but I did NOT find it by looking on the comcast website or by emailing their customer support. They were completely clueless about this channel and either referred me back to their website or when pressed, told me it was the UHD channel, which it is not. Also, the TV Planner feature of their website does not list this channel nor the basketball channel.
I only found it by using the TV’s on-air guide and hunting under ALL SPORTS. It didn’t show up under the SOCCER listings!
By Just FYI | August 8th, 2008 at 7:26 am Just in case you did not know, like many people do not know. That chat you posted wasn’t with a live person, it was with an automated chat program which uses key words in your responses to answer what it thinks your question is.
Posted from United States
By Dominic | August 8th, 2008 at 8:09 am I just got this reply from a Comcast rep in Comcast’s home market of Philly where we can’t get the soccer channel:
The decision to carry specific Olympics sports channels is made market
by market and as a result some markets decided not to carry a separate
channel devoted to soccer/basketball. There will be a significant amount
of Olympic soccer/basketball coverage available on all the other NBC
Universal channels and there will also be a lot of special clips and
other extras available on Comcast On Demand and on http://www.comcast.net/olympics.
By Billy | August 8th, 2008 at 2:19 pm This is really ridiculous! Dominic; are you SURE we cant get it in Philly? I think it is also very horrible that Comcast will put up a huge skyscraper downtown but not give its loyal home town customers their rightful fix of soccer!
By Mark L T. | August 9th, 2008 at 3:29 am Hey Everyone,
I am so pissed off about this bs. I have spent about a half of a day looking for the NBC Basketball Channel & NBC Soccer Channel on my Comcast Digital Cable that we pay almost $200.00 per month for and that don’t even include this slow, slow internet service. I am so sick of these people. Who do they think they are??? Yes, you know that commercial where celebrity blond hair Ed Begley is at the head of a board meeting and they are discussing I believe HD Digital Cable Service. You know the guy that says just tell the customers that we are giving them this and giving them that and not give them anything, besides they don’t know the difference between one or the other if it fell from the sky and hit them in the head!!! Well, I added the fell from the sky part but that commercial really hits home. We waited forever and a day for Comcast to finally get internet service and digital cable around here and they have played us all the way. They gave us the services when they got ready to give us the services. I found out that we could of had them several years before we did but they were doing all of these test markets services and meanwhile taking their own sweet time. But I must say no one else at the time came along with enough power to run them off or causing them to get on the ball. We had one company called Knology but it was only allowed a certain area and no more. What’s up with that??? Who do they think they are? Who are the dang nuts that give them all of this power to control other companies? If you aren’t a big, big company that will fight em on everything then they will just continue to keep on doing what they are doing to people. Charging them more and giving them less…The broadband internet service at my house is about as good as regular dial up. In fact, I wouldn’t be surprised if dial up is faster than the Comcast Cable Internet services around here. They keep claiming that they are giving us powerboost and this and that but dang, I really and trully believe that my service is way slower than ever. I am not just saying that either. Besides, we pay a whole lot of money for their services. For Comcast digital cable and 6 mbps of Comcast Internet which most of the time hits around 3 or 4mbps, our bill is well over $200.00. For smart people, that will pay their electric bill, telephone bill, water bill, and perhaps another little bill or two. Then, when we want to watch the Olympics and NBC & Comcast gets together with a bunch of lip service and tells us that there is going to be coverage of all of the basketball games and soccer games and I still haven’t been able to find one yet, well then, I am pissed and completely over it. Where’s the beef Comcast??? Where is my “NBC BASKETBALL CHANNEL AND NBC SOCCER CHANNEL”??? I wish someone would email me and tell me where I can find it on my digital cable box…I thank you in advance if you can solve the mystery. If not, call Comcast for me and tell them that we are all unhappy. Thanks so much for your time.
Kind Regards,
Mark T.
Posted from United States
By Narayanan | August 9th, 2008 at 8:20 am I just spoke with Comcast customer service and they said Comcast will not be carrying NBC Soccer or NBC Basketball in the Minneapolis/St. Paul area as NBC/USA/Universal/MSNBC will cover the games. Why did NBC and Comcast say they have a deal when it appears that Comcast doesn’t want to carry this? These channels are for 20 days and I don’t believe that NBC is asking for like Big 10 Network or NFL Network like money either. More and more every day I feel Comcast is evil!
By Spencer | August 9th, 2008 at 9:53 am I just got off the phone with a comcast rep who was pretty clueless, and channel 221 in my area is CNN which will not be carrying the soccer. Does anyone know where the soccer and basketball specific channels are in the PHILADELPHIA area.
thanks….
Posted from United States
By Billy | August 9th, 2008 at 10:27 am Lets all write our local newspapers! (especially in Philly where Comcast’s Headquarters are! We still have time to get them to fix this!
By Richie | August 9th, 2008 at 11:11 am I live in Arlington VA and the olympic soccer and basketball channels are both actually included on the Comcast TV Listings Grid. When I tune to those channels, they both display the appropriate programming information bar at the bottom. Other than that, the screen remains black – the programming is not there.
I called Comcast tech support and they actually knew what I was talking about. The guy I spoke to was aware of the channels and he went through a digital box reboot with me. It didn’t work so we rebooted again. It still didn’t work. He then arranged for a tech rep to come out to my house “fix” the problem on Tuesday. I have no idea what an on-site repair guy expects to find.
I will keep you all posted on further developments.
By Richie | August 9th, 2008 at 12:03 pm By the way, the soccer and basketball channels are “listed” by Comcast as being 221 and 222. Good luck on actually getting programming on those channels!
By Tom | August 9th, 2008 at 1:07 pm Thanks for that info Richie. I just checked out those stations on Comcast here in the Bay Area. Nothing on 221 and FitNation on 222. Hope there’s a lot of fallout from Comcast’s complete disregard for its customers.
Posted from United States
By Richie | August 9th, 2008 at 4:22 pm I am reluctantly coming to the conclusion that Comcast is providing the NBC basketball/soccer dedicated channels only in HD. That would explain why I can get the channel listings and info but can’t get a picture. So unless we have HD TVs, we’re out of luck.
By lalana | August 9th, 2008 at 4:58 pm I am in the SF Bay Area and just spoke to a comcast rep. When I asked about the Soccer & Basketball channels, after much waiting he came back and said that there is Olympic Coverage on channels 880 – 888, which I already knew. One of them (884) supposedly has men’s basketball sometime between 11pm tonight and 11am tomorrow. Not very helpful, but something.
Posted from United States
By Michael | August 9th, 2008 at 7:47 pm I am satellite TV subscriber ( Dish Network).
I was just informed that both the soccer and basketball channels are available only to HDTV subscribers.
Posted from United States
By Michael | August 9th, 2008 at 9:54 pm This is what I got from Comcast (good luck)
user Michael_ has entered room
michael(Sat Aug 9 22:41:01 PDT 2008)>NBC Olympics Soccer / Basketball Channels
analyst leah.27855 has entered room
leah.27855(Sun Aug 10 00:03:59 PDT 2008)>Hello Michael_, Thank you for contacting Comcast Live Chat Support. My name is leah.27855. Please give me one moment to review your information.
leah.27855(Sun Aug 10 00:04:02 PDT 2008)>I’m happy to have the chance to assist you with your concern.
Michael_(Sat Aug 9 21:04:13 PDT 2008)>thank you
leah.27855(Sun Aug 10 00:04:40 PDT 2008)>I understand that the concern is about the NBC Olympics Soccer / Basketball Channels, correct?
Michael_(Sat Aug 9 21:04:46 PDT 2008)>We have been waiting for a while to get a cpl questions answered
leah.27855(Sun Aug 10 00:04:45 PDT 2008)>My pleasure.
Michael_(Sat Aug 9 21:04:51 PDT 2008)>yes it is
leah.27855(Sun Aug 10 00:04:58 PDT 2008)>I will be glad to help you on that.
leah.27855(Sun Aug 10 00:05:01 PDT 2008)>Kindly provide me with the last four digits of the Social Security Number listed on your account to verify as the account holder.
Michael_(Sat Aug 9 21:05:26 PDT 2008)>On the olympics site it states there are two channels soccer and basketball
leah.27855(Sun Aug 10 00:05:53 PDT 2008)>Thank you.
Michael_(Sat Aug 9 21:06:10 PDT 2008)>and there was an agreement with comcast / NBC
Michael_(Sat Aug 9 21:06:24 PDT 2008)>to have those channels available
leah.27855(Sun Aug 10 00:06:53 PDT 2008)>Please be advised that you may checked channels 880-885 to view the program list and channels for the Olympics.
leah.27855(Sun Aug 10 00:07:20 PDT 2008)>Is there anything else i can help you with today?
Michael_(Sat Aug 9 21:07:38 PDT 2008)>We do not have those channels available
leah.27855(Sun Aug 10 00:07:51 PDT 2008)>I see One moment please.
Michael_(Sat Aug 9 21:08:19 PDT 2008)>Sory we do get some of those but nothing olympics
Michael_(Sat Aug 9 21:08:34 PDT 2008)>882 is CNBC showing the olympics
Michael_(Sat Aug 9 21:09:11 PDT 2008)>but there is supposed to be a dedicated channel (NBC Soccer Channel and NBC Basketball Channel)
leah.27855(Sun Aug 10 00:10:18 PDT 2008)>One moment please while further check on this.
leah.27855(Sun Aug 10 00:12:31 PDT 2008)>Were you able to check channel NBCU?
Michael_(Sat Aug 9 21:12:51 PDT 2008)>what channel is that?
Michael_(Sat Aug 9 21:13:07 PDT 2008)>I am looking for those 2 particular channels
leah.27855(Sun Aug 10 00:13:47 PDT 2008)>That is 447 for Basketball and 448 for Soccer.
Michael_(Sat Aug 9 21:14:30 PDT 2008)>that is on demand and will not work
leah.27855(Sun Aug 10 00:14:44 PDT 2008)>May you please provide the error message as it appears on the screen?
Michael_(Sat Aug 9 21:15:33 PDT 2008)>what error message??? There are no messages. We do not subscribe to the sports package…
Michael_(Sat Aug 9 21:15:53 PDT 2008)>The channels that I am referring to are free and only added during the olympics
leah.27855(Sun Aug 10 00:16:36 PDT 2008)>Let me further check that one. One moment please. The channels that I gave is for On demand and it is for free.
Michael_(Sat Aug 9 21:17:36 PDT 2008)>those channels are sports on demand and free if you subscribe to the sports package
leah.27855(Sun Aug 10 00:18:14 PDT 2008)>Okay. One moment please.
Michael_(Sat Aug 9 21:19:21 PDT 2008)>NBC Olympic Soccer Channel is a dedicated cable channel which will show only Olympic Soccer throughout each day.
This is a temporary channel that will only exist during the Games.
Traditional TV networks of NBC Universal will combine to show every soccer match of both the men’s and women’s tournaments.
Michael_(Sat Aug 9 21:19:27 PDT 2008)>That is from a web site
Michael_(Sat Aug 9 21:19:34 PDT 2008)>talking about the olympics
leah.27855(Sun Aug 10 00:19:47 PDT 2008)>Can you please check channel 46.
Michael_(Sat Aug 9 21:20:53 PDT 2008)>yes it is CNBC NOT the dedicated channel that comcast and NBC partenered together with for the olympics
Michael_(Sat Aug 9 21:21:06 PDT 2008)>not dedicated for soccer
leah.27855(Sun Aug 10 00:21:32 PDT 2008)>Thank you for the information. One moment please.
leah.27855(Sun Aug 10 00:26:42 PDT 2008)>Michael, to view the programs and channels for the Olympics are on please visit the link below. Just key in your zip code.
http://tvplanner.comcast.net/?
Michael_(Sat Aug 9 21:27:03 PDT 2008)>http://www.nbcolympics.com/tv_and_online_listings/index.html Is the page I am viewing showing those channels
Michael_(Sat Aug 9 21:28:18 PDT 2008)>That is a cool site and all, but the question of the specified channels has still not been answered.
leah.27855(Sun Aug 10 00:28:30 PDT 2008)>Can you please check channel 8?
Michael_(Sat Aug 9 21:29:33 PDT 2008)>That is KGW / NBC
Michael_(Sat Aug 9 21:29:46 PDT 2008)>that is the primary channel for the olympics
Michael_(Sat Aug 9 21:30:25 PDT 2008)>did you check the link I posted above???
leah.27855(Sun Aug 10 00:31:06 PDT 2008)>Yes, based on the site the Basketball event was 11:30 on 08/09. Yes, I used the link you gave.
Michael_(Sat Aug 9 21:32:07 PDT 2008)>then did you not see the channel labled NBC Soccer Channel??? It is a dedicated (new) channel only during the olympics!
leah.27855(Sun Aug 10 00:32:59 PDT 2008)>Let me check on that one. One moment please
leah.27855(Sun Aug 10 00:33:53 PDT 2008)>Please check this link. Thisis for your area.
Michael_(Sat Aug 9 21:33:58 PDT 2008)>If you scroll down a bit you will see the basketball and soccer channel
leah.27855(Sun Aug 10 00:33:54 PDT 2008)>http://www.nbcolympics.com/tv_and_online_listings/zone=PT/day=2/sport=FB/tv.html
Michael_(Sat Aug 9 21:35:06 PDT 2008)>thank you for the olympic schedule, but I am (again) specifically looking for the SOCCER CHANNEL on COMCAST
Michael_(Sat Aug 9 21:37:34 PDT 2008)>From another site:
Michael_(Sat Aug 9 21:37:37 PDT 2008)>NBC Universal (NBCU) today announced distribution of an “enhanced” content offering for the 2008 Beijing Olympic Games with the cable industry, including Comcast Cable, Time Warner Cable, Cox Communications, Charter Communications, Bright House Networks, Mediacom, Bresnan, Atlantic Broadband, Knology, Midcontinent Communications, Blue Ridge Communications, NPG Cable, OneLink Communications and Liberty Cablevision of Puerto Rico, and Grande Communications.
leah.27855(Sun Aug 10 00:37:49 PDT 2008)>Michael, if you woould check the listing for the Soccer, there is a schedule, for example for Comcast that is available on MSNBC channle and this will be aired on 2:00 AM and 6:30 AM on August 10.
Michael_(Sat Aug 9 21:39:47 PDT 2008)>OK, I fully understand there is a schedule on those channels. I don’t think you are understanding what I am looking for though!!! There is supposed to be a DEDICATED channel for Soccer. Not on the other channels that Comcast is supposed to be showing!
Michael_(Sat Aug 9 21:40:39 PDT 2008)>Contact your own cable company to find out if it will carry the soccer channel.
leah.27855(Sun Aug 10 00:41:41 PDT 2008)>Yes, that is correct, it is either MSNBC for the package you have or USA channel, however, this is for HD.
Michael_(Sat Aug 9 21:42:35 PDT 2008)>Currently Comcast does carry The Olympic Soccer Channel. However MSNBC will be running various field sports that will not be aired on the NBC coverage of the Olympic Games. The games that will be shown on MSNBC should be listed in the guide. I sincerely apologize for any inconvenience that matter may have caused you.
Michael_(Sat Aug 9 21:42:58 PDT 2008)>Sincerely,
Christina Harley
Corporate Liaison
leah.27855(Sun Aug 10 00:46:30 PDT 2008)>Michael, the MSNBC is our channel for Comcast Soccer but it is per schedule.
Michael_(Sat Aug 9 21:47:49 PDT 2008)>Obviously the previously stated comments from other sites concerning Comcast carrying the dedicated soccer channel is incorrect and will not be viewable by us!
leah.27855(Sun Aug 10 00:49:09 PDT 2008)>Michael, at this point, I do suggest that you contact the local office that serves your address for further assistance. I will be providing you the contact information.
leah.27855(Sun Aug 10 00:49:15 PDT 2008)>One moment please.
leah.27855(Sun Aug 10 00:49:52 PDT 2008)>Here is the information.
leah.27855(Sun Aug 10 00:49:53 PDT 2008)>Center Name: Comcast Service Center
Address: 6916 NE 40th St, Vancouver, WA 98661
Phone: 888-824-8264
Hours: M – F: 8 am – 6 pm, Saturday: 9 am – 4 pm
Michael_(Sat Aug 9 21:49:57 PDT 2008)>Already tried that and got the same response (which is you don’t know what you are carrying)
leah.27855(Sun Aug 10 00:49:56 PDT 2008)>Is there anything else i can help you with today?
Michael_(Sat Aug 9 21:50:02 PDT 2008)>Thank you though
leah.27855(Sun Aug 10 00:50:06 PDT 2008)>You are most welcome!
leah.27855(Sun Aug 10 00:50:08 PDT 2008)>Thank you for contacting Comcast! We appreciate your business!
leah.27855(Sun Aug 10 00:50:09 PDT 2008)>If you need assistance in the future, please do not hesitate to contact us through Live Chat or E-Mail (available 24 hours a day, 7 days a week). Comcast also offers excellent FAQ and Help forums located at http://www.comcast.net to help you reach a resolution independently.
leah.27855(Sun Aug 10 00:50:09 PDT 2008)>Enjoy the rest of the day!
leah.27855(Sun Aug 10 00:50:12 PDT 2008)>Check out the latest promotional packages available in your area, please visit http://www.comcastspecial.com for details.
leah.27855(Sun Aug 10 00:50:21 PDT 2008)>Analyst has closed chat and left the room
analyst leah.27855 has left room
Posted from United States
By Laurie | August 9th, 2008 at 10:27 pm Michael, that is both hysterical and pathetic. (Which seems to describe Comcast pretty accurately.)
I have a friend who is a consultant on customer service issues. She collects examples of horrible customer service. I’m going to forward this to her.
Posted from United States
By nedm | August 10th, 2008 at 7:26 am The soccar and the basketball channels are in HD
If you don’t have the hd cable you can’t get them
The new channels just kinda showed up
Some of the content is the same because nbc is spreading stuff around
between nbc, cnbc, msnbc, soccer, basketball, universal, usa and I think oxygen
any channel that has a hd one it’s the same content
however the soccar and basketball are in hd only…universal is also in hd but that’s a permanent channel
earlier I was seeing that the same content was on three channels and another was on two…
comcast took msnbc off their basic cable here so if you don’t at least have digital cable you aren’t going to see much
if you have hd then you have plenty
By nu | August 12th, 2008 at 4:34 pm same here folks.. Comcast is a joke.. First the Big Ten network last year and still to this day and now the NBC Olympic Soccer Channel.. Which nobody at comcast has any clue that it exsists
By Billy | August 12th, 2008 at 6:25 pm annnnnnd, there are like NO highlights onDemand. Only from Athens. LOL
By Jim J | August 17th, 2008 at 7:36 am Same here in Richmond, VA…Comcast of Chesterfield (VA) lists NBC Soccer Channel as Channel 221, but my Comcast rep said the channel isn’t available in my area.
NBC + Comcast = Miserable Failure
Comments are closed
